Help & FAQs

NOSETTA est un quartier caché de la ville de Côme.

Des rues pavées étroites, des bois séculaires, une villa du XIXe siècle et l'atmosphère secrète et isolée d'un village loin de la foule, qui reste préservée dans les sentiments de ceux qui la visitent.

All Nosetta products are produced with top quality Italian materials and produced by multi-generation, expert producers.

We use the finest fabrics on the market, made by the best textile manufacturers in the world, renowned for their quality, performance and innovation.

We use quality Italian vegetable-tanned leathers which have a natural finish and develop a rich patina with use and age. Our leather is produced by third generation skilled artisans in Tuscany, is highly durable, ages beautifully with time and has a very soft touch.

Your satisfaction is very important to us. Should you have any questions or concerns of the quality of our Nosetta product, we ask you to write to info@nosetta.com and we will respond as quickly as possible.

Tous nos produits sont fabriqués en Italie. Nous travaillons exclusivement avec des ateliers italiens experts qui collaborent avec les plus grandes maisons de couture du monde.

Nous avons un modèle de vente directe au client.

Nous ne vendons pas à des intermédiaires, éliminant ainsi les marges commerciales traditionnelles.

Cela nous permet d'offrir des produits de luxe de qualité pour 3 à 5 fois moins cher que les grandes marques de créateurs.

Vous pouvez acheter nos collections toute la journée, tous les jours sur notre site Web.

Pour des mises à jour sur les ouvertures de magasins, les pop-ups ou les événements, nous vous suggérons de vous inscrire à notre newsletter. COVID a affecté négativement notre distribution physique. Nous avons temporairement fermé notre magasin à Côme, mais prévoyons de rouvrir dès que la situation se stabilisera (espérons-le au printemps 2021).

Nous vendons Nosetta uniquement via notre boutique en ligne et via des points de vente gérés directement.

Nosetta vend directement au consommateur final, sans intermédiaires ni détaillants. Cela nous permet d'offrir à nos clients le maximum de valeur en réduisant les marges au minimum.

Nosetta delivers to the EU, UK, Switzerland, US, Canada, Australia, China, Hong Kong, Japan, South Korea, Singapore, Saudia Arabia, Kuwait, Qatar, United Arab Emirates, Argentina, Bolivia, Brazil, Chile, Columbia, Venezuela, and Peru.

For all the other countries please email info@nosetta.com. with your address and the products you are interested in and we will prepare a quotation.

Prices include VAT/local sales tax and duties for the EU.

US Orders below $800 do not require duties.

For all other countries where we ship, the orders will be shipped DDU (Delivery Duty Unpaid) and delivery will be collected at delivery.

Please contact info@nosetta.com for any questions about shipping costs or duties.

You can email info@nosetta.com, chat with us through our website or direct message us through Facebook and Instagram @nosettacomo. We will respond to you as soon as possible.

Our embrodiered monogramming service is currently available on most materials and models.

The customization can be simulated online and be ordered on the product page.

Please find the complete details of the service on our monogram page that links to the relevant products:

https://nosetta.com/pages/monogram

It is advisable to contact us at info@nosetta.com for more information if the product is going to be in stock soon or has been discontinued.

Oui, c'est possible mais il faut le communiquer au moment de la commande dans les notes avec le nom de la société, l'adresse, le code TVA, et le code unique de facturation pour les sociétés italiennes.

As a Direct-to-Consumer brand our philosophy is to price the product fairly, without the traditional retail mark-ups and keeping our margins to a minimum, in order to pass as much value on to our clients from the launch of the product. We build on the collections and replenish them, expanding the materials, colors and styles every season and do not have a policy of discounting.

We do have occasional promotions, but focus on value-based incentives such as free shipping & returns, monogramming offers, product bundles, gift with purchase... Many of these offers are shared exclusively with our Nosetta community and we recommend to signing-up for our newsletter to receive these updates.

We offer free shipping to a selection of more than 30 countries.

Orders for the EU are shipped DDP (Delivery Duties Paid) and there will be no additional charges at delivery.

US orders under $800 USD do not require duties to be paid and there will be no additional charges at delivery.

Orders to Switzerland, the UK, Switzerland, Asia, the Middle East and South America require duties & local taxes are to be paid on delivery (DDU).

For other countries, please contact info@nosetta.com for shipping costs.

Please click on the link below for our complete Shipping. policy.

International shipping is currently available to the EU, US, UK, Switzerland, Canada and select countries in Asia, the Middle East and South America.

For all the other countries please email info@nosetta.com for sourcing the best quotations.

Please click on the link below for our complete Shipping. policy.

Nous nous efforçons d'expédier toutes les commandes dans les 24 heures suivant la confirmation de la commande et utilisons des transporteurs internationaux (DHL, UPS, DPB, SDA).

L'expédition vers l'Italie prend 1 à 2 jours ouvrables.

Pour les pays d'Europe, le délai d'expédition standard est de 2 à 3 jours ouvrables.

Pour les États-Unis, le Canada, l'Asie et l'Amérique du Sud, le délai d'expédition est d'environ 3 à 5 jours ouvrables.

Les livraisons peuvent être légèrement plus lentes pendant la période des fêtes de fin d'année.

Une fois votre commande expédiée, vous recevrez un courriel de confirmation avec un numéro de suivi. Vous pouvez contacter info@nosetta.com si vous avez des questions.

Veuillez cliquer sur le lien ci-dessous pour accéder à l'ensemble de nos Livraison. politique.

Once your order has been fulfilled, you will be sent an email with your tracking link.

All NOSETTA products are made in Italy with expert craftsmanship and quality Italian materials.  Slight variations in color and texture may occur; these enhance the product’s beauty. 

To maintain the quality of this product, we recommend limiting exposure to water, direct heat and sunlight, avoiding contact with fabrics that have loose dye (such as dark denim) to prevent color transfer, and not using chemical cleaners. Avoid exposing the product to abrasive surfaces to prevent scratches, pulls or tears.

To clean the fabric, use a white cloth with water and a neutral soap. To clean the leather trims, use a soft, white cloth and/or neutral cream. Do not use any chemical cleaners. Please contact us (info@nosetta.com) or see your local leather specialist for further care assistance.

We highly recommend to store the product in the same cotton NOSETTA dust-bag, the one you received with the product, in an area void of direct sunlight, humidity or heat.

It is very easy. Just order regularly the product you select and use the name and address of your dear one.

Yes. Just add your text with the order notes and we will prepare a handmade note for you on our uncoated and felt-marked paper with embossed logo.

Oui, contactez-nous et nous vous donnerons toutes les informations et la carte électronique pour votre ami.

Les cartes-cadeaux n'expireront jamais.

Il n'est pas encore activé, mais veuillez nous envoyer un e-mail à info@nosetta.com afin que nous puissions vous informer dès qu'il sera opérationnel.

Your email carrier may not recognize our address and we would suggest that you add us to your address book. Please email info@nosetta.com for further assistance.