Help & FAQs

NOSETTA est un quartier caché de la ville de Côme.

Des rues pavées étroites, des bois séculaires, une villa du XIXe siècle et l'atmosphère secrète et isolée d'un village loin de la foule, qui reste préservée dans les sentiments de ceux qui la visitent.

All Nosetta products are produced with top quality Italian materials and produced by multi-generation, expert producers.

We use the finest fabrics on the market, made by the best textile manufacturers in the world, renowned for their quality, performance and innovation.

We use quality Italian vegetable-tanned leathers which have a natural finish and develop a rich patina with use and age. Our leather is produced by third generation skilled artisans in Tuscany, is highly durable, ages beautifully with time and has a very soft touch.

Your satisfaction is very important to us. Should you have any questions or concerns of the quality of our Nosetta product, we ask you to write to info@nosetta.com and we will respond as quickly as possible.

Tous nos produits sont fabriqués en Italie. Nous travaillons exclusivement avec des ateliers italiens experts qui collaborent avec les plus grandes maisons de couture du monde.

Nous avons un modèle de vente directe au client.

Nous ne vendons pas à des intermédiaires, éliminant ainsi les marges commerciales traditionnelles.

Cela nous permet d'offrir des produits de luxe de qualité pour 3 à 5 fois moins cher que les grandes marques de créateurs.

Vous pouvez acheter nos collections toute la journée, tous les jours sur notre site Web.

Pour des mises à jour sur les ouvertures de magasins, les pop-ups ou les événements, nous vous suggérons de vous inscrire à notre newsletter. COVID a affecté négativement notre distribution physique. Nous avons temporairement fermé notre magasin à Côme, mais prévoyons de rouvrir dès que la situation se stabilisera (espérons-le au printemps 2021).

Nous vendons Nosetta uniquement via notre boutique en ligne et via des points de vente gérés directement.

Nosetta vend directement au consommateur final, sans intermédiaires ni détaillants. Cela nous permet d'offrir à nos clients le maximum de valeur en réduisant les marges au minimum.

Nosetta delivers to the EU, UK, US, Switzerland, Canada, Australia, China, Hong Kong, Japan, South Korea, Singapore, Argentina, Bolivia, Brazil, Chile, Columbia, Venezuela, and Peru.

For all the other countries please email info@nosetta.com. with your address and the products you are interested in and we will prepare a quotation for the shipping charges.

Prices include VAT/local sales tax and duties for the EU, UK, Canada Singapore and Switzerland. Free delivery is available for these countries.

Orders for CH, UK, and SG are shipped DDP (Delivery Duties Paid) and there will be no additional charges at delivery. US Orders below $800 do not require duties.

For all other countries where we ship, the orders will be shipped DDU (Delivery Duty Unpaid) and delivery will be collected at delivery.

Please contact info@nosetta.com for any questions about shipping costs or duties.

You can email info@nosetta.com, chat with us through our website or direct message us through Facebook and Instagram @nosettacomo. We will respond to you as soon as possible.

Our hand-painted monogramming service is currently available on our Cotton Canvas and wallets in Coated Canvas. For inquiries for our seasonal fabrications Herringbone and Coated Canvas handbags, please contact us by email (info@nosetta.com). Customization is not possible on our other textiles due to the material composition and finishing.

The customization can be simulated online and be ordered on the product page.

Please find the complete details of the service on our monogram page that links to the relevant products:

https://nosetta.com/pages/monogram

It is advisable to contact us at info@nosetta.com for more information if the product is going to be in stock soon or has been discontinued.

Yes. It is possible but it is required to communicate it at the time of ordering in the notes with the name of the company, address, VAT Code, and Unique Invoicing Code for Italian Companies.

As a Direct-to-Consumer brand our philosophy is to price the product fairly, without the traditional retail mark-ups and keeping our margins to a minimum, in order to pass as much value on to our clients from the launch of the product. We build on the collections and replenish them, expanding the materials, colors and styles every season and do not have a policy of discounting.

We do have occasional promotions, but focus on value-based incentives such as free shipping & returns, monogramming offers, product bundles, gift with purchase... Many of these offers are shared exclusively with our Nosetta community and we recommend to signing-up for our newsletter to receive these updates.

We offer free shipping for the EU, US, UK, Canada, Singapore and Switzerland.

Orders for the US, Canada, Switzerland, UK and Singapore are shipped DDP (Delivery Duties Paid) and there will be no additional charges at delivery.

Shipping to select countries in Asia and South America costs 30 euro and duties & local taxes are to be paid on delivery (DDU).

For other countries, please contact info@nosetta.com for shipping costs.

Please click on the link below for our complete Shipping. policy.

International shipping is currently available to the EU, US, UK, Switzerland, Canada, Singapore and select countries in Asia and South America.

For all the other countries please email info@nosetta.com for sourcing the best quotations.

Please click on the link below for our complete Shipping. policy.

We try to ship all orders within 24 hours of order confirmation and ship with international couriers (DHL, UPS, DPB, SDA).

Shipping to Italy takes 1-2 working days.

For the countries in Europe, standard shipping time is between 2-3 working days.

For the US, Canada, Asia and South America shipping time is approximately 3-5 working days.

Deliveries may be slightly slower during the holiday season.

Once your order has shipped, you will receive an email confirmation with a tracking number. You can contact info@nosetta.com should you have any questions.

Please click on the link below for our complete Shipping. policy.

Once your order has been fulfilled, you will be sent an email with your tracking link.

For orders placed in the European Union or the USA, we accept returns on merchandise that is unused, in the original packaging.

To process a return, please request the Return Authorization Number at info@nosetta.com.

You will have 14 days from receipt of the return authorization number to ship back the product. We will provide you with a prepaid return shipping label at the time of the confirmation of the return authorization. Please allow up to 1-2 weeks for refunds to be processed once your return has been received.

For exchanges/new product requests, we can recommend placing a new order.

For the rest of the world we do not accept returns or exchanges.

Please allow up to 5-10 business days for refunds to be processed once your return has been received. You will receive the refund through the same payment system used at the time of purchase.  

All NOSETTA products are made in Italy with expert craftsmanship and quality Italian materials.  Slight variations in color and texture may occur; these enhance the product’s beauty. 

To maintain the quality of this product, we recommend limiting exposure to water, direct heat and sunlight, avoiding contact with fabrics that have loose dye (such as dark denim) to prevent color transfer, and not using chemical cleaners. Avoid exposing the product to abrasive surfaces to prevent scratches, pulls or tears.

To clean the fabric, use a white cloth with water and a neutral soap. To clean the leather trims, use a soft, white cloth and/or neutral cream. Do not use any chemical cleaners. Please contact us (info@nosetta.com) or see your local leather specialist for further care assistance.

We highly recommend to store the product in the same cotton NOSETTA dust-bag, the one you received with the product, in an area void of direct sunlight, humidity or heat.

It is very easy. Just order regularly the product you select and use the name and address of your dear one.

Yes. Just add your text with the order notes and we will prepare a handmade note for you on our uncoated and felt-marked paper with embossed logo.

Yes, pls get in touch with us and we give you all the information and the e-card for your friend.

Gift cards will never expire.

Il n'est pas encore activé, mais veuillez nous envoyer un e-mail à info@nosetta.com afin que nous puissions vous informer dès qu'il sera opérationnel.

Your email carrier may not recognize our address and we would suggest that you add us to your address book. Please email info@nosetta.com for further assistance.